Privacy Policy – TiffinBlox (Customer App)

Incanto Technologies LLP ("Company", "we", "our", or "us") operates the TiffinBlox mobile application in India. This Privacy Policy describes how we collect, use, store, and protect your personal data when you use the TiffinBlox customer app.

By using the app, you consent to the practices described in this Privacy Policy.

1. Personal Data We Collect

We collect only the minimum personal data required to provide food ordering and delivery services.

a) Mobile Phone Number

• Collected during account registration.
• Used for OTP‑based login authentication.
• Required to verify user identity and secure your account.

b) Delivery Address

• Apartment name.
• Flat / Unit number.

c) Geo Location Data (User‑Provided)

When a customer adds a new apartment or delivery location, we may collect:

• Apartment geographic location (such as map‑selected location or coordinates, if provided).
• Location details necessary to identify the delivery area.

Important:

• Geo location is collected only when the user manually provides or selects the location.
• We do not track real‑time background location.
• We do not continuously monitor user movement.
• Location data is used solely for delivery accuracy and service availability checks.
• Currently adding new apartment functionality is disabled.

d) Limited Technical Data

We may automatically collect limited technical information such as:

• Device type.
• Operating system version.
• App version.

This data is used solely to improve app functionality and security.

2. Purpose of Data Collection

Your personal data is processed for:

• Account registration and authentication.
• Processing and fulfilling food orders.
• Delivering orders to your specified address.
• Customer support.
• Service improvement and security.

We do not use your data for advertising or unrelated marketing activities without your consent.

3. Legal Basis for Processing (Under Indian Law)

We process your personal data:

• Based on your consent when you register and use the app.
• For legitimate business purposes related to providing food delivery services.

You may withdraw consent by requesting account deletion.

4. Data Sharing and Disclosure

We respect your privacy.

• We do not sell, rent, or trade your personal data or geo location.
• We do not share your personal data with external third parties for marketing.
• Delivery personnel receive only the necessary address information to complete your order.
• We may disclose information if required by law, court order, or government authority.

5. Data Storage and Security

• Personal data is stored securely in our database.
• Geo location data is stored in encrypted form in our secure database.
• We implement reasonable security practices as required under the IT Act and applicable rules.
• Data is transmitted using secure encryption (HTTPS recommended).
• Access to personal data is restricted to authorized personnel only.

While we strive to protect your information, no digital system can guarantee complete security.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide services.
• Maintain your account.
• Comply with legal or regulatory requirements.

Upon account deletion request, your data will be deleted within a reasonable time unless retention is required by law.

7. Children’s Privacy

The TiffinBlox app is intended only for individuals 18 years of age or older.

• We do not knowingly collect personal data from individuals under 18 years of age.
• If we become aware that a minor has registered, the account will be suspended or deleted.
• The associated personal data will be removed from our systems.

Parents or guardians may contact us for data removal requests.

8. Third‑Party Services

The app does not use third‑party advertising networks.

If third‑party infrastructure providers (such as cloud hosting services) are used, they process data only to provide secure storage and are contractually obligated to maintain confidentiality and security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected by revising the “Last Updated” date. Continued use of the app after changes constitutes acceptance of the revised policy.

10. Contact Us

For questions, concerns, or data requests, contact:

Company Name: IncantoTechnologies LLP
Email: info@tiffinblox.com